SHIPPING_RETURNS.txt

Last updated: October 4, 2026

Here's what to expect after you place an order. These policies work alongside our Terms of Service.

01_PROCESSING_TIMES

Orders are processed within 1-3 business days of purchase. You'll receive a confirmation email as soon as your order is placed, and a shipping confirmation once it's on its way.

02_SHIPPING_METHODS_AND_RATES

We currently ship within the United States via standard carrier services. Shipping rates are calculated at checkout based on your order weight and destination.

03_ORDER_TRACKING

Once your order ships, you'll receive a tracking number by email. Allow up to 24 hours for tracking information to update after you receive that email.

04_RETURNS_AND_REFUNDS

Because our products are consumable, we can't accept returns of opened bottles. If your order arrives incorrect or defective, contact us within 14 days of delivery and we'll make it right — replacement or refund, your choice. See our Terms of Service for the full sales terms these policies operate under.

05_DAMAGED_OR_LOST_SHIPMENTS

If your order arrives damaged or never arrives, let us know within 14 days of the expected delivery date. Include your order number and, if possible, a photo of the damage — we'll sort out a replacement or refund.

06_INTERNATIONAL_ORDERS

We currently ship within the United States only. International shipping isn't available yet — check back as we grow.

07_CONTACT_US

Shipping questions? Open CONTACT.txt from the taskbar and send us a message.